Click & Collect is a free delivery option you can choose from. We aim to get orders fulfilled as soon as they come in.
Regular Shipping Schedules
We aim to have your purchase with you as soon as possible.
For Republic of Ireland orders placed before 12 pm we aim to ship the same day. (Tuesday - Friday)
€8.95 - Track & Trace.
Local Doorstep Delivery - Orders must be placed on or before 8:15 am on deliveryday. Prices vary depending on location. We deliver up to 20km from our store. (€7-€10).
Local delivery applies to anywhere within a 20km radius of our store.
Our Local Delivery Service operates Wednesdays & Saturdays
During busy seasonal times please allow an extra 3 days for Hampers to be assembled & then delivered.
Also please note extreme weather conditions and customs delays are out of our control.
Returns:
Returns
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period").
To exercise your right of withdrawal, please request a return or cancel order herefrom your account within 14 days of delivery. You will need to confirm your withdrawal and provide your name and order details. We will send you an email confirmation once your withdrawal request is received.
Refunds for EU withdrawal requests will be processed within 14 days of receiving your cancellation request.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note for legal reasons, cosmetic products can only be returned if all seals and packaging are unbroken.
Several types of goods are exempt from being returned. Perishable goods such as food, sale items & gift cards
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kateskitchen.ie and send your item to:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you- to be only used online.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will only be able to send a refund to the gift giver .
Shipping
To return your product, you should mail your product to:Returns, Kates Kitchen, 3 Castle St, Sligo, F91 YK2E, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Where possible you should consider using a trackable shipping service to ensure return delivery.
Halloween cookie bars take one tin and 20 to 25 minutes in the oven: cream the butter and sugars, beat in an egg, fold through a cocoa dough, stir in Halloween M&Ms and bake at 180C. The catch is the colour, because black cookie dough has a habit of baking to a flat grey, or turning bitter when too much colouring goes in.
Pumpkin spice cupcakes are a simple sponge. Cream 150 g of butter with 150 g of light brown sugar, beat in three eggs, fold in self-raising flour and 1½ tsp of pumpkin spice, and bake at 180°C for 18 to 20 minutes. That's how to make pumpkin spice cupcakes, and the baking is the easy half. The half that catches most Irish bakers out is the spice. Pumpkin pie spice is an American blend that rarely sits in an Irish cupboard, and without it you've baked a plain bun with a vague smell of cinnamon.
Absolutely fantastic service from Kate’s Kitchen! They went above and beyond and were so helpful
Absolutely fantastic service from Kate’s Kitchen! They went above and beyond and were so helpful throughout. I ordered Little’s flavoured instant coffee, which is really nice and excellent quality. But it’s the outstanding customer service that really deserves a special mention. Cannot recommend them enough. Thank you for being so brilliant!