Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kateskitchen.ie. 

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information ,email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you; including email or text,
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Shopify processes your data when you visit our store and make purchases on our store, including to provide services based on their interactions with other merchants and with Shopify.

To enhance the services we provide to you, we may share your personal information with Shopify and other third parties. These parties may be located in other countries. This sharing enables us to deliver services that may include features informed by your interactions not only with our store, but also with other merchants and platforms within the Shopify network.

For example, Shopify may use your data such as purchase history or browsing behavior across its network to improve performance, personalize experiences, prevent fraud, or provide other network-driven enhancements.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. To our courier partners to carry out our deliveries. 

We partner with third-party delivery companies to fulfill and deliver orders placed on our website.

Learn more from Shopify's Privacy Portal here 

We also use Drop a Hint 2.0 "the App” to provide the feature of sending hint between customers & to us. Information Collected: Information about individuals who visit our store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.

 

Marketing:  From time to time, we at Kate's Kitchen would like to contact you with product offers and promotions, which may be of interest to you. If you have signed up or consented to this, we will contact you via email or SMS. If you no longer wish to receive these offers, you can unsubscribe at any time.

Cancellation Policy

We understand that sometimes plans change. Whether you're ordering a pre-order item or subscribing to repeat deliveries, here's how you can modify or cancel your purchase.

Pre-Order Terms & Cancellations

Firstly, thank you for shopping with us! If your order includes pre-order items, please take note of the following:

Order Dispatch:
If your order contains a pre-order item / weekly special, the entire order will be dispatched only once the pre-order has been made. We appreciate your patience and understanding.

Expected Delivery / Arrival Time:
For Local ( Sligo ) deliveries, we deliver every Wednesday & Saturday. We do our best to get orders out as soon as they arrive. With DPD, we usually have a 1-2 day delivery time however this cannot be guaranteed. Once your order has been dispatched you will receive a delivery email where you can track its journey.

Payment:
When purchasing a pre-order item/subscription, you will be asked to pay for the first instalment. Then, on the same day each week, the following payment will be taken.

Cancellations & Refunds:

  • You may cancel any unfulfilled subscription at any time ( excluding Cooking Sauce, where this can be done after 2 payment has been made).
  • Once the order has been fulfilled, cancellations are no longer possible, but we understand day to day life can change so please contact us on info@kateskitchen for help.
  • Product Availability:
    While we do our best to fulfill every order, product availability is not always guaranteed. If an item becomes unavailable, a member of our team will contact you to offer a replacement or issue a full refund.

Subscription Terms & Cancellations

Thank you for subscribing! Here's what you need to know about managing your subscription:

Repeat Deliveries:
Subscriptions are set up for regular repeat deliveries based on the duration and frequency you select. You’ll receive an email reminder before each scheduled payment, along with a link to manage your subscription.

Payment:
Your payment method will be stored securely, and you'll be automatically charged based on your selected delivery schedule. If a payment attempt fails, we will try again up to two more times. After three failed attempts, your subscription will be automatically cancelled.

Auto-Renewals:
Some subscriptions may renew automatically. If you don’t wish to renew, you can cancel anytime before the renewal date.

  • Managing Your Subscription:
    You can cancel or update your subscription at any time. ( Excluding Cooking Sauce, where this can be done after 2 payments have been made).

For Seal Subscriptions full Privacy Policy, please click here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

By placing an order, you acknowledge and agree that your information may be shared with these delivery partners and loyalty programme host for the purpose of order fulfillment ,delivery logistics and customer rewards.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Kate's Kitchen SMS Messaging and Email Privacy Policy

Effective Date: [02/11/2023]

  1. Introduction

Welcome to Kate's Kitchen! We are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our SMS messaging and email services in Ireland. We encourage you to carefully review this policy to understand our practices.

  1. Information We Collect

2.1. Personal Information:

When you use our SMS messaging and email services, we may collect the following personal information, depending on your interaction with us:

  • Your full name
  • Contact information, including mobile phone number and email address
  • Other identifiers, such as user ID
  • Information you provide when you contact us for customer support
  • Other information you choose to share with us

2.2. Non-Personal Information:

We may also collect non-personal information, such as usage data, device information, and log data. This information is primarily used to improve our services and ensure their functionality.

  1. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

  • Providing you with SMS messaging and email services
  • Verifying your identity and authorizing access to your account
  • Responding to your inquiries and providing customer support
  • Improving and maintaining our services
  • Sending service-related communications
  • Complying with legal obligations
  1. Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

  • With your explicit consent
  • To comply with legal obligations, including lawful requests from government authorities
  • To protect our rights, privacy, safety, or property, and that of our users and the public
  • In the context of a business transaction, such as a merger, acquisition, or sale of assets
  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage can be guaranteed to be completely secure. While we strive to protect your data, we cannot guarantee the security of your information.

  1. Your Rights

You have certain rights regarding your personal data, including the right to:

  • Access, correct, or update your personal information
  • Request deletion of your personal information
  • Object to or restrict the processing of your data
  • Withdraw your consent
  • Receive a copy of your data
  • Lodge a complaint with the relevant supervisory authority
  1. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

[info@kateskitchen.ie]

  1. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices and services. Any updates will be posted on our website with the effective date of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

By using our SMS messaging and email services in Ireland, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our services.

Kate's Kitchen is committed to safeguarding your privacy and ensuring the security of your personal information while providing you with SMS messaging and email services. Thank you for trusting us with your data.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@kateskitchen.ie or by mail using the details provided below:

Kates Kitchen
Kates Kitchen, 3 Castle St, sligo, Sligo, f91 yk2e, Ireland